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How do I know my order is being shipped?

All orders will be shipped off the day after placing your order, via United States Postal Service (USPS). Tracking numbers will be sent out to the email attached when placing your order. Any order that is placed on Saturday after 3, Sunday, or a national US holiday won't be shipped until the next business day. Standard shipping takes 1-3 days and depend on your location and weather. Holidays that your order won't be shipped on are showed below: New Year’s Day, Monday, January 2nd, 2017 Memorial Day, Monday, May 29th, 2017 Independence Day, Tuesday, July 4th, 2017 Labor Day, Monday, September 4th, 2017 Thanksgiving Day, Thursday, November 23rd, 2017 Friday after Thanksgiving, Friday, November 24th, 2017 Christmas Day, Monday, December 25th, 2017

What is your return/exchange policy?

Yes! To add a picture follow these simple steps:

1. Enter App Settings
2. Click the "Manage Questions" button
3. Click on the question you would like to attach a picture to
4. When editing your answer, click on the picture icon and then add an image from your libraryTHERE ARE NO RETURNS/REFUNDS AT ALL! Exchanges will be given for damaged items, which you will need to return with a receipt to receive the same item or store credit to go towards different items. If what you want exceeds the amount of the item you want to exchange, you will have to pay the difference.

What are your business hours?

Monday-Sunday: 10am-9pm

How can I be posted on your social media pages?

Easy! Just DON'T forget your hashtag AND DON'T forget to mention us! Instagram: @LashGuRUChicago Twitter: @RubyeCollection #LashGuRUChicago #RuDidMyLashes

How can I give a review or rate my service/product(s)?

Simple! You can submit a review or give a rating by heading to www.WriteACustomerReview.com/Lash_GuRU

How do I care for my mink lash strips?

You can purcahse our After Care Cleaning Kit! It's good to clean both mink strips and lash extentions. Gently remove any excess glue after wear Disperse foam cleaner onto lashes Clean with brush given in kit Rinse Let air dry Brush out after dry Wear!

How do I care for my mink lash extensions?

Be sure not to get your lashes wet until 24-48 hours after your appointment. It's recommended that your get a good face wash in BEFORE coming to your appointment. Make sure to brush your lashes with your spoolie (mascara wand brush) every morning, every night. It helps if you can brush them in between the day as well. If you wear makeup, avoid oil based products, as it will make cleaning your lash extensions 10x harder. You can clean your lash extensions with our After Care Cleaning Kit to ensure you're using the right product for better long-lasting lashes.

How do I use the Lash/Brow Growth Serum?

Before bed every night, make sure to apply the Lash/Brow growth serum for best results. If you're using for your lashes, apply the same way you would mascara. If you're using it for your brows, you can use to mascara wand to apply it, or put a small amount on your fingers and rub the serum into your brows.